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Terms & Conditions

Terms & Conditions

workwear shack informationAbout Us This web site is owned and operated by Horlor IT Ltd
who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Horlor IT Ltd
Acorn House, Falkland Close, Charter Avenue Industrial Estate,
Coventry, CV4 8AU,
Phone: +44 (0) 24 7646 4466
Fax: +44 (0) 24 76464059

Company number: 07016052


Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from the UK or anywhere else, place your order and your card company will convert the transaction to British Pound Sterling.

All Payment transactions are made through the secure PayPal site

We accept Visa and MasterCard and American Express as well as PayPal direct .If we have no stock your order will be blocked and you will not be allowed to proceed with an order unless we currently have stock
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

Tax Charges

Vat is charged where required by law. Note certain work safety boots are VAT exempt

Credit Card Security

All our sales are via the PayPal network

Contacting The WorkWearShack

If you need to reach us, please email us using the link on the store page, alternatively, you can call on International +44 (0) 24 76694466 or fax us on +44 (0) 24 76464059 or write to us at Horlor IT Ltd, Acorn House, Falkland Close, Charter Ave Ind Est, Coventry CV4 8AU, England

Privacy Policy

Horlor IT or it's Agents do not disclose buyers' information to third parties. Your email  and contact details may be used for news or promotional information but only from the Group companies.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition. For example if the goods have been worn stained or damaged in cluding the packaging, this will effect your right of return.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.